Car On Fire Ruins My Life!

I work in a reputed company and my life is verystarted the engine and continued the journey.
systematic. I have many responsibilities as aAfter some time it happened again.  But this time
manager and apart from that am interested inthe engine would not start and the place was filled
cars. I have the habit of switching cars once inwith thick black smoke. I stepped out of the car
two years. I was on hunt for my dream machine.and tried to open the bonnet. The bonnet did not
It was in mid 2004, when I had a chance to testopen and the smoke became thicker. I got really
drive an Indigo LX. The car was simply stunningtensed now and ran away from it. Soon the public
and I had the feeling that I had found the vehiclesurrounded the place and I was the center of
of my choice. It was an amazing feeling to driveattraction. The public helped me to break open
the vehicle. Great pick up, looks, handling, smooththe bonnet and I was shocked to see the engine
ride- the car had it all. I felt extremely happy andon fire and the parts exploding. I quickly moved
I wanted this car to be in my garage. I boastedaway from the car because the fire was
about the car to my family who didn't even carespreading fast. The fire engulfed the front part of
to listen to what I was talking. The very next daythe car and I was broken to see my car on fire.
I went to the showroom and ordered for anThe public called the fire service and they rushed
Indigo LX. The manager at the showroom was soto the spot. But they were helpless, the fire was
polite and he appeared to be a responsible person.thick and whole car had already burnt. I controlled
I paid them the amount and came back home.the fire entering the front cabin with the help of
The delivery time was two days. I waited for athe locals. I called up the service center and they
week but there was no reply from the company.took my car, using a recovery vehicle. Even after
I visited them twice after payment but theya thorough investigation, the company estimates
would say the manager was not available. At lastthe rebuild cost around 1.85 lakh. The customer
after a lot of pressure and abusing by me, theycare was not able to figure out the reason for
delivered the vehicle. I was hoping that the worstthe fire. They guessed it to be a short circuit.
part was over but, the truth was that I wasThey did not reply to my mails or phone calls.
hoping against hopes. I bought the car from aThe incident took place after the service and I
reputed company in Kerala. I spent a lot for thefeel the service station had something to do with
maintenance and I have spent nearly Rs.12, 000it. The customer support officer is denying the
every year.  On May 15 2009, I realized that thefact of a human failure. The customer care is
car was due for the first service so I gave it forjustifying saying that they are not responsible for
a service at a Tata authorized service station, inthe short circuit and it is just my bad luck that
Kerala. The service engineer told me that it wouldsuch a mishap happened. I tried to approach the
take two days for him to service it as theremanager of the company and I had to spend
were many other waiting before me. I agreed formost of my time waiting in front of his office.
it as I had another car and there was no hurry.Tata has such an irresponsible team of customer
The next day I picked up the car from thesupport executives and there has not been any
service station. The engine got switched off whenimprovement in the company's actions. I have
the car was at a speed of 70 kilometers peralso appealed for a compensation for the mental
hour. The temperature indicator was normal so Iagony they had caused.